ROOMS DIVISION OPERATIONS AND PERSONALISED GUEST RELATIONS

  • School: SHMS
  • Level: Middle MGT
  • Study time: 20 hours
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Lesson series
This program addresses front office and rooms division procedures, from advanced reservations to check-out with Swiss quality and precision. The various aspects of rooms division management are analysed in-depth, including systems and personnel contributing to the productive and profitable running of this hotel department. After this course, you will be able to demonstrate critical analysis, originality, and innovation in creating procedural improvements in this department.

WHAT YOU WILL LEARN

To understand all revenue generating streams in the Room Division Department, maximising room value.
To identify customer segments and the guest cycle process.
To demonstrate critical reflection an analysis, originality, and innovation in creating improvements in the area of Rooms Division Management.
To learn what type of technology is crucial to improve service quality and customer satisfaction.

COURSE CONTENT

COURSE INSTRUCTORS

KASSEM JOUNI

Lecturer at SHMS, Swiss Hotel Management School | Hotel Technology Consultant
MEET THE INSTRUCTOR
Kassem Jouni is a professor of Hotel Tech and Rooms Division, and an entrepreneur. As an experienced service industry professional, Kassem delivers innovative managerial solutions to the hospitality industry. He specialises in new technologies to optimise revenue management and digitalisation processes. 
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