• School: SHMS
  • Level: Middle MGT
  • Study time: 20 hours
Lesson series
This certificate program will provide you with all the necessary tools to conduct yourself with aplomb and confidence in today's global business world. Learn everything about social etiquette, everyday manners, business protocols, and formal events, professional conduct, international etiquette, and intercultural communication, workplace protocols, and communication etiquette.


To develop and apply an understanding of social and business etiquette in order to demonstrate its value to both an organisation and an individual's personal brand.
To feel confident in formal and informal social situations through an awareness of the conventions of dinning etiquette and the art of conversation.
To ensure a powerful impression on others consideration of effective self-presentation and grooming standards.
To demonstrate the ability to communicate in an elegant and effective manner and to develop and enhance global business relationships through cultural awareness and sensitivity.




Director of Language Studies, SEG I Global Etiquette Consultant 
A professional educator with over 30 years’ experience teaching and teacher training in Higher Education and Professional Development, Lindsey Thomas is widely considered an expert in the field of British and International Etiquette.

 Lindsey has worked extensively as an etiquette consultant in both Europe and around the world coaching and mentoring on accepted codes of conduct and behaviour. She understands how essential an awareness of social etiquette and business protocol is to build confidence and gain respect in the global business environment.  

Combining Swiss finishing school expertise with academic practice Ms. Thomas is an essential guide to navigate the complexities of savoir vivre, intercultural communication and social expectations, from the art of conversation to diplomatic protocol, she shows that the key to good manners is also the key to good business.