MANAGING PEOPLE & CULTURE 1:
ORGANISATIONAL ALIGNMENT: MAPPING GUEST EXPERIENCE TO EMPLOYEE EXPERIENCE
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School: SHMS
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Level: Advanced
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Study time: 20 hours
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Lesson series
This program will address how to develop a values-driven workplace culture by creating proprietary decision frameworks steeped in core values and principals. To achieve that aim, as a leader, you will learn the main requirement is the alignment of those values and the design of the internal brand/employee experience. We will be mapping the guest experience to the employee experience for higher profit margins and customer loyalty.
WHAT YOU WILL LEARN
To question critical concepts of people management beginning with organisational culture and values
To understand through practical cases how values can impact the way people (including guests and employees) act, think and feel
To develop an organisational culture of engagement and loyalty
To understand the link between the experience the employee has within their working life and the experience the customer has with the organisation to impact both parties' success
COURSE CONTENT
COURSE INSTRUCTORS
DR. IRENE SWEENEY BRADLEY
Human Resources Specialist | Professor
MEET THE INSTRUCTOR
Educated to Doctorate in Education level, Dr. Irene has almost 20 years of lecturing at the third level. She started her own education in Hospitality and Tourism Management and spent many years working in various departments within this industry in different countries.
After a few years, Dr. Irene changed her profession, moved into Human Resources, and achieved a Master's qualification from a UK University. With this achievement, she was able to accomplish her life-long dream of becoming a teacher. With substantial experience working within a multicultural environment both online and face-to-face, Dr. Irene thrives on the diversity that multiculturalism brings to the classroom situation.
After a few years, Dr. Irene changed her profession, moved into Human Resources, and achieved a Master's qualification from a UK University. With this achievement, she was able to accomplish her life-long dream of becoming a teacher. With substantial experience working within a multicultural environment both online and face-to-face, Dr. Irene thrives on the diversity that multiculturalism brings to the classroom situation.
SIOBHAN O'LEARY
Executive Coach | People & Culture Strategist
MEET THE INSTRUCTOR
Regional Director of HR for the Carlyle New York, Corporate Director of Human Resources and Talent Management for Rosewood Hotels & Resorts, and VP People & Culture Convene, New York.
Over 25 years of international executive human resource experience, coaching and human capital analytics, Siobhan has enjoyed opportunities to lead the development of global human capital strategies for companies with 40 employees to 5,000. Leading is moving people to action. Leading a Human Capital effort has required her ability to be a visionary for strategic alignment to achieve results.
With an intensified focus on aligning personal and professional values and ethics, companies have been able to increase loyalty and innovation, producing an environment where all stakeholders are respected and successful
Over 25 years of international executive human resource experience, coaching and human capital analytics, Siobhan has enjoyed opportunities to lead the development of global human capital strategies for companies with 40 employees to 5,000. Leading is moving people to action. Leading a Human Capital effort has required her ability to be a visionary for strategic alignment to achieve results.
With an intensified focus on aligning personal and professional values and ethics, companies have been able to increase loyalty and innovation, producing an environment where all stakeholders are respected and successful
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